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Why
This Training Works
We
hate long boring classroom lectures!
We
hate it when we have to sit all day in a boring lecture. We
also hate to sit in front of a TV in a corporate training room
and watch a 30 minute (or God-forbid an hour-long) hokey
training video.
But
we love Television!
People
love their TV! We love watching the Discovery, Cable News and
Learning Channels.
The
Golden Method took the traditional corporate training model
and created an informative and engaging multimedia experience.
People love to LEARN, but let’s face it… we're busy and we
have short attention spans. As a result, the Golden Method
training GETS WATCHED.
Short,
high-impact, and easily comprehendible
We've
"unbundled" our famous full-day Complaint Handling
& Dealing with Difficult Customers workshop and neatly packaged
it into bite-size single-subject videos that your employees can experience
right
from their desktops.
Your employees experience short bursts of information on a
single subject in easily comprehendible chunks.
Nothing
is more Effective
This is a
measurably effective training based on the Myra Golden
Learning Model. The Golden Method helps people commit to adopting and
applying proven strategies for improving customer service.
Myra's engaging style coupled with our multimedia presentation
ensures that your employees will listen to, retain, and apply
our field-tested strategies.
Desired
Action
At
the end of each module, we encourage your employees to take a
“desired action”. This can be:
- Identify the top 2-3
insights they gained
- Make a commitment to adopt
and apply a new technique based on an insight presented
- Set a goal to START, STOP,
or CONTINUE a specific behavior or approach
-
Immediately
try out a new technique or tactic on a customer
-
Go
to their workbook and "circle" the best idea
learned so far
-
Email
Myra personally to share their most "profound" discovery
-
Most
every attendee of this training follows our encouraged
actions. Our clients have found the interactive component
of the Golden Method to be memorable and a definite
retention-builder.
Customer
Service Training at Its Best
The
Golden Method online training gets a very high completion
rate. If you've ever used online training in your company, you
know that most employees don't complete the training. They get
bored and overwhelmed with all the print flashed on the screen
read by a un-enthusiastic professional voice over.
People
complete our training. They complete it because they enjoy it.
They enjoy it because Myra is intimate, entertaining, and
engaging.
Many
Uses
The
Golden Method can be used 4 different ways: |