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Myra's Satisfied Customers
Say it Best...
Myra's program was excellent! One of the best training
sessions we have attended -well presented. The session was
very beneficial to our everyday job!
Shirley Perry
Michelin North America
Your
words of wisdom on customer service are still
inspiring our team throughout the seasons.
The
Leadership Team
Bath
& Body Works
Not only was Myra focused and articulate in her presentation,
but the personalized approach she takes to such difficult
topics as anger as it relates to customer service will
make me a more insightful Rep. Michelle
Paglione Estee
Lauder Companies
I feel I have gained years
worth of experience in this one (Beyond WOW Complaint
Resolution) seminar. I plan to use what I've learned for the
rest of my life!
Carrie
Steensrud
The
Coca-Cola Company
Myra
was very enthusiastic, knowledgeable, and adaptive to the
needs our department and gave us great
tools for success.
Megan
Hipps GlaxoSmithKline
Myra
is wonderful! (she) keeps you interested in her presentation
with great examples and stories.
Mary
Galles
Corporate
Guest Relations Supervisor
Omni
Hotels Wonderful,
practical useful information for our entire group. Laurie
Garcia Team
Lead Frito-Lay
North America
The
entire audience enjoyed your presentation. This
was one of our best seminars yet! T hank you for an
outstanding seminar! Lynn
Wilson Rogers
State University
I have never seen a more poised, polished and passionate
speaker!
Cindy
Hulsey Training
Manager Tulsa
City-County Library Myra
is very energetic and made everyone in the room
excited about servicing customers and keeping tem loyal. Elizabeth
Ruberti Senior
Customer Relations Manager Nebraska
Furniture mart
Myra's program changed my attitude about customer service.
Katawi Cato
Coca-Cola North America Loved
it! Nancy
Fenn Supervisor Estee
Lauder Companies
I
was very pleased with Myra' presentation, but even more so, I
was left with a sense of new energy and desire to put her
recommendations to use. I can't wait for Monday! Tim
O'Laughlin The
Coca-Cola Company
I appreciated all the pre-work you did to learn about
McDonald's training and operational procedures. You did a
great job of customizing your training to meet our specific
needs. Also, it appeared as though the entire group was
completely engaged and thoroughly enjoyed the training.
Beth Vickers
Director, McDonald's Customer Satisfaction Department
Just a short note to let you know how much I enjoyed you at
our Ohio SOCAP Chapter meeting. You brought the problem
resolving issues down to a realistic level. Making our goals
more obtainable and equipping us to respond to complaints with
more effectiveness. We are anxious to apply these ideas in our
department.
Thank you for your personable approach and we love those easy
to implement Tuesday morning eArticles. Keep them coming. You
are bringing us back to our true responsibility: "Servicing
the Customer".
Shelli Craft,
Customer Service Manager
FujiColor Processing, Inc.
I
have attended many customer service trainings and I have
worked in customer relations for many years. Today
I learned more in a few hours than I ever could have imagined!
And the way Myra presented the information was
wonderful.
Caitlin
Singer
Team
Lead
Aveda
Corporation
Myra
is extremely motivating and her techniques are easy to apply.
Kathy
Casgrove Nebraska
Furniture Mart Great
training - Myra kept (the) training very simple and easy to understand
and relate to. Bridget
Price Frito-Lay
North America Enlightening
and thought provoking! Byron
K. Scott Internal
Sales Coordinator
Myra is a customer service guru!
I have learned a lot not only for my professional life, but for
my personal life as well! Natasha
Ball CSR The
Coca-Cola Company
Every business should learn and adapt the key elements of
The Loyalty Advantage. Myra developed and delivered a great
program for our group. And she was a complete pleasure to work
with every step of the way.
Jeff Simmons
Vice-chair, Small Business University
Tulsa Metro Chamber
Myra
is an awesome speaker!!! She keeps the audience's attention
and truly enjoys what she is doing. Monica
Taylor The
Coca-Cola Company
Everyone who attended was treated to a phenomenal message
delivered by an extremely talented speaker. Each one of us
walked away with something new, and all of us feel we could
have sat and listened to her for days!
One of her most impressive acts of preparation was the fact
that she had done prior research on our organization so the
teaching would directly relate to our company. This created a
feeling that we had known Myra for years. Throughout the day,
she presented useful information with a lively, upbeat style
that kept us motivated. Humorous anecdotes were thrown into
her lecture and lightened the mood of all who heard her.
Susan Lipe
A.V.P./Regional Manager
Arvest Bank
Thank you for speaking at the 2002 SOCAP Symposium in New
York. Your presentation was well received, receiving a score
of 4.7 out of 5!
M. Lauren Basham
SOCAP International
I just completed the Customer Recovery I online seminar. It
was great! Thank you so much for providing this class! I
really enjoyed the facts and figures - it is astounding the
impact that one customer complaint can have on a company. This
class has certainly motivated me! And I absolutely loved "The
Cookie Thief!"
Misha Hammond
DPC Consumer Response
Joplin, Missouri
The program today was
superb! I
really enjoyed it.
Mike Strakal
Principal
Integrated Physician Management, Inc.
Myra really knows customer service. She was right on target
with her ideas.
Spectron Client Conference participant.
Myra Golden's seminars are
captivating and resourceful in complaint resolution. Her
tactics should be used throughout the world. Brandy
T. Warrior The
Coca-Cola Company
Your presentation was upbeat and informative. Several of
our members commented to me about how much they enjoyed your
talk and how motivated they were to put your thoughts into
action.
Willis Allen
President, Oklahoma Service Leaders Association
Myra, your seminar was fun, interactive, and thorough. The
way you tapped into our "Creative Thinking" was great! I truly
enjoyed your enthusiasm and commitment to making this seminar
one of the best my team has ever experienced.
Hylan Tucker
Training Manager
The Bama Companies
Our chapter members commented that this presentation
definitely met their expectations, and they ranked it as being
one of the best they have received to date. People commented
that your strategies are simple, yet powerful.
Darlina Eichman
American Society for Training & Development Central Oklahoma
Chapter
I have had the pleasure and the privilege of attending
several seminars given by Myra Golden. I have come away from
each one with valuable knowledge that has assisted me in my
job and in my everyday life. I still quote her on many
occasions and use her ideas with great success. She is
knowledgeable, articulate and dynamic in her delivery. Her
warmth and soft style have kept me glued to her every word.
Start looking for her name on the seminars you are offered and
sign up. You will not be sorry.
Ligea Adsit
Supervisor, Customer Care
Thrifty Rent-A-Car System, Inc.
The only seminar I have ever considered excellent in every
aspect.
Donna Gorum
Alabama Electric Corp, Inc.
Andalusia, AL
Myra's presentation gave me the
inspiration to not only use her techniques, but share them
with others. Angela
Crabbe The
Coca-Cola Company
This was the best all around seminar I have ever
attended!
Lisa Haney
Alabama Electric
Andalusia, AL
Myra was awesome! She is informative, enthusiastic and very
interesting (with great examples to share). She also gave
opportunities for participants to share their experiences.
Sandra Fisher
Ms. Golden was the best seminar trainer I have ever
listened to. Never a dull moment. There is so much information
I can take back to my job!
Vanessa Simpson
What a great launch you did for our program in Canada! I
received such great feedback about your exceptional
presentation skills and I am so pleased at the “buy in”
received for this program by our managers. I really couldn’t
have asked for more. Thank you so much.
Lisa Kane
Nat’l Training Director, Thrifty Car Rental – Canada
Myra gave an awesome seminar! She was very positive and made me anxious to get back to work to use what I learned.
Tami Bassett
Beacon Prosthetic & Orthotics
Raleigh, NC
Myra was great!
Gabby Stojaspal
Wooddale, IL
The best seminar I’ve ever been to!
Linda Valentine
Asheville HS
Asheville, NC
Myra Golden was very informative and
revitalizing.
Spectron Client Conference participant.
Myra
is fantastic!!! I believe her techniques and
strategies are proven and will benefit my and my company! Shannon
Gordhamer Internal
Sales Coordinator Aveda
Corporation
This was a fabulous session. New hires should be required
to take this course if your business wants to shine. Thanks! I
really learned a lot.
Patrice Young
Columbus, OH
Today’s seminar was excellent. It answered all my
questions. It has prepared me to “start over” at my job. It
has given me a new approach to my job. I have learned lots.
Annette Sanchez
CPM
Miami, FL
It was
outstanding! Kristy
Collier The
Coca-Cola Company The
seminar helped to build my confidence in dealing with
complaints. Myneva
Stewart The
Coca-Cola Company
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