Myra is the author of the best-selling book: Beyond WOW, publisher of a weekly newsletter, author of more than 200 articles, and has produced several training videos.

She has been a frontline customer service representative, a global head of consumer affairs, and consumer affairs advisor to some of the world's best-known companies.

In 1999 Myra established Myra Golden Seminars after identifying the need for customer service professionals to be equipped with specific skills for responding to complaints and difficult customers in such a way that they completely regain goodwill and even strengthen loyalty after any service failure. 

Her firm provides measurably effective training for some of the world's best-known companies, including: Coca-Cola, McDonald's, Johnson & Johnson, Procter & Gamble, and Frito-Lay.

She is a Platinum-level contributing author to Top 7 Business Experts and has a loyal following, where she helps Entrepreneurs, Business Owners, Executives, CEO's, Chairpeople, Start Up's, Home Based Businesses to Multi-Million Dollar organization find ways to build and grow their business exponentially in the shortest period of time possible.

Myra has a Bachelor of Arts in Psychology and a Master of Human Relations. Her psychology background has uniquely positioned her to develop critically acclaimed programs for dealing with difficult customers and understanding the psychology of recovery. 

For more information on this well-qualified and dynamic speaker, please visit Myra's website at: www.myragolden.com