How to handle difficult customers training, complaint handling traininng, call center training, customer service training

See How Easy It Is to Get Angry Customers to Back Down Using This New Way!

Get angry customers to back down and completely regain customer goodwill without giving the store away!

Do you ever find that your employees spend more money to resolve complaints than you know they should? Do they sometimes "pay a customer off" just because it's easier to "get rid of them"? Do you wish your team had more strategies and confidence to negotiate with customers?

Find out how to get angry customers to back down, call customers on a negotiation ploy, resolve complaints without giving the store away...and most importantly, completely restore customer confidence in your brand after any dis-satisfying experience.

Announcing the public release of:

The Golden Method for Complaint Resolution: Easy-to-implement strategies for handling complaints and difficult customers with diplomacy and tact --without giving the store away.

Consider the detrimental effect of letting customer service professionals learn to handle complaints and difficult customers by making mistakes: damaging admissions, giving away the “farm” in haphazard attempts to resolve problems, increased talk-time due to poor call control skills, and lost customers.

The Golden Method from Myra Golden Seminars provides customer service professionals with the skills and strategies they need to deal with difficult customers with ease and confidence, completely regain customer goodwill after service failures, and offer solutions that balance the interests of the customer and the company.

If You Don’t Get Your Employees Training to Handle Difficult Customers Now, You’ll Hate Yourself Later

Not only was Myra focused and articulate in her presentation, but the personalized approach she takes to such difficult topics as anger as it relates to customer service will make me a more insightful Rep

Michelle Paglione

Estee Lauder Companies

Key Skills Acquired In The Golden Method Training

Self Control

Employees learn how to keep their cool when customers get hot by identifying their own emotional triggers and discovering the #1 tactic difficult customers use.

Anger Diffusion

Your employees will gain tactical insights for quickly getting angry customers to back down through an examination of the psychology of anger and our proprietary model for diffusing anger.

Establishing Rapport & Rebuilding Trust

In this segment introduce the Ten Golden Rules for Complaint Resolution – a field-tested and proven strategy for resolving complaints in such a way that regains customer goodwill. We specifically designed the Ten Golden Rules to help employees establish rapport and create trust with unhappy customers, make customers feel heard and understood, and most importantly, to completely restore confidence in our client’s brands.

Verbal Self Defense

Using dynamic analogies from martial arts, we teach your employees strong, but non-threatening responses that help them regain control without being forceful or unprofessional.

The Golden Method is presented online, on-demand in high quality, video requiring nothing more than a standard computer with high-speed Internet connection. For most users, enjoying the Golden Method is just like watching TV.

Learn More About The Golden Method:

All the Field-tested, Easy-to-Implement Strategies of Our Live Training

We’ve gathered up all of the best information from our live, full-day seminars and neatly packaged it into a dynamic e-Learning platform that you can get delivered right to your employees’ desktops (and even MP3 players), whenever you want … 24 hours a day, 7 days a week. All you need is an Internet connection.

Presented In A Way People Like to Learn

The Golden Method is presented in short, high-impact sessions with all the latest audio, visual and TV-style effects AND it’s interactive. Your people will find this training engaging , educational, and entertaining.

Highly Flexible Delivery and Multiple Uses

Your employees can take advantage of this learning opportunity right from their desktops or/and MP3 players, “on-demand”. The Golden Method can be used for new hire training, refresher training, to train home-based agents or within your LMS system. Specific topics can even be experienced based on your identified employees’ needs or challenges.

Golden Method Modules

Is the Golden Method course really for your company?

As good as this course is, it isn't for every company. Here are 12 hard-hitting questions to help you decide if this course is a good fit for your company, your employees, and your situation.

You and your team will love this training. We guarantee it.

Like all of our products and services, the Golden Method Online Training is backed by our 100% satisfaction guarantee.

If you do not feel the tips, tactics, and techniques provided in this training will help you and your employees deal more effectively with difficult customers and handle complaints more effectively, we don't deserve your business and we'll refund every penny.

If our field-tested strategies don't work for you, just call our offices at 866-873-8419 within 3 months of your purchase to receive a full refund.

Member Login Home How it works Sample Benefits Modules FAQ Guarantee Why This Training How To Use This Training Myra Golden Pricing Onsite Training Why This Training Works

“ Myra Golden’s seminars are captivating and resourceful in complaint resolution. Her tactics should be used throughout the world!”

Brandy Warrior

Coca-Cola

“It was outstanding. I could relate to Myra and her strategies.”

Kristi Collier

McDonald’s Corporation

“ Myra ’s program was excellent. One of the best training sessions we have attended – well presented. The session was very beneficial to our everyday job!”

Shirley Perry

Michelin North America

The companies we've helped

WHO IS MYRA GOLDEN?

Myra is the author of the best selling book, Beyond WOW, author of more than 200 articles, and has produced several training videos.

Myra has a Bachelor of Arts in Psychology and a Master of Human Relations. Her psychology background has uniquely positioned her to develop critically acclaimed programs for dealing with difficult customers and understanding the psychology of recovery.

EDUCATION

Myra's Special Reports

Ten Steps to Completely Restoring Customer Confidence After Any Service Failure

The Ten Golden Rules for Complaint Resolution

Ten Ways to Get an Angry Customer to Back Down

Ten Proven Strategies for Improving Customer Care Profitability

**Myra's Articles**

Myra's best-selling book,

Beyond WOW