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You're just a couple of clicks away from bringing a
paradigm-shifting training to your employees.
A
Message From Myra Golden, course designer and presenter:
I
promise, after taking my Golden
Method for Complaint Resolution
online seminar, your employees will be inspired and
thrilled with how effective they are at
getting angry customers to back down and negotiating
with customers. And once they’ve
gotten a taste of how easy it truly is to get angry
customers to back down and reach win win resolutions,
they will be completely STOKED and actually look
forward to the challenge of moving customers out of a
hardball mentality!
The
Golden Method for Complaint Resolution
is CLEAR, CONCISE, and
geared to give your people QUICK RESULTS
that will empower them to defuse anger and reach
agreements that balance the interests of both your
customers AND your company.
In
The Golden Method
for Complaint Resolution,
I reveal secrets like:
- How
to lay a foundation for resolution
- so that you can make better deals with customers
(even unreasonable customers)
- The
10 Golden Rules for complaint Resolution...The
secret to completely restoring customer confidence
and regaining goodwill!
- How
to control your hot buttons...we all have them
and we can learn to control them.
- 10
expectations unhappy customers have when they voice
a complaint. Knowing what's important to customers
gives you a tremendous vantage point.
- 6
tactics for
getting angry customer to back down. These
tactics are diplomatic, super-simple, yet highly effective!
- Exactly
how to handle the cursing or yelling customer…I’ll
show you how to handle extreme behavior with
confidence, control, and credibility.
- 3
Strong, but non-threatening tips for creating calm
with irate customers.
- How
to
get whining, rambling, or long-winded
customers to cut to the chase…yes, it can be
done!
- 5
rules for having tough conversations.
Learn the importance of taking control, having the
last word, and 3 other crucial rules.
- How
to regain control by using the "Pause"
button -
Pausing is a subtle, but effective strategy that can
be used to intimidate, inspire awe, or
just leave difficult customers in the dust!
- How
to set limits with customers -
AND actually stick to them!
- How
to reach agreements that make
good business-sense
and still have the customer walk away (or hang up)
happy.
- Why
empathy has no place in negotiations with
tough customers.
- The
first step you MUST take when negotiating with an
angry customer
- if you fail to take this step, you WILL spend more
money than you should and you'll feel awful.
- Hear
a STRONG case FOR apologizing to customers
- discover why a simple apology can diffuse anger
help customers cut to the chase, and minimize
emotions AND slash your settlement costs.
- A
strategy that ALWAYS works
- know your BATNA (Best Alternative to a Negotiated
Agreement) .This is a strategy used by all of
the pros and it will work for you.
- 2
mistakes you can't afford to make
when speaking with unhappy customers.
- 7
secrets for moving customers out of a hardball
mentality
- you'll love these!
- How
to nail the customer that tries to manipulate with anger
- three simple, but extremely powerful techniques.
- 4
things to never do with difficult customers.
Knowing these "don'ts" makes all the
difference.
- Why
you need to beware of hypothetical questions from
your customers.
- How
to call a customer on a negotiation ploy -
a proven 2-step response is all it takes to call a
bluff with finesse!
- 3
questions you need to ask yourself before making any
concessions
- these questions will help ensure you don't "
give the store away" in an attempt to reach
quick agreements.
- How
to analyze the concessions your customer makes.
What do large concessions tell you? Small
concessions? What about quick concessions? There's a
hidden meaning behind EVERY concession.
-
13
Great phrases
for breaking through standoffs, stalemates, and
deadlocks
- 7
Tips for
getting
the most
out of negotiating
with
customers via email
- And
more! All of this is
delivered to your people online, on-demand in about
60-90 minutes.
Don't
just take my word for it.
See for yourself what others are saying
about my
complaint handling
training pro
g
rams:
Myra
Golden's
seminars are captivating and resourceful in complaint
resolution. Her tactics should be used throughout the
world!
Brandy
Warrior, Coca-Cola
It
was outstanding I could
relate to
Myra
and her strategies.
Kristi
Collier, McDonald's
Corporation
Myra
's
program was was excellent. One of the best training
sessions we have attended ...well presented. The
session was very beneficial to our everyday job!
Shirley
Perry, Michelin North
America
Myra
's
workshop provided a process and tools to use when
dealing with customer feedback. Her workshop has
provided many "A-ha's" for us to incorporate
into our day-to-day work environment.
Anne
R. Armitage, former manager customer Relations,
Vistakon, a division of Johnson
& Johnson
Myra
delivered a sensational message that will enable me to
be a better, stronger,, leader.
Rachel
Kennerty, Team
Manager The Coca-Cola
Company
Myra's
program changed my attitude about customer service.
Katawi
Cato, Coca-Cola
North America
How
can you use this
training?
Here
are some of the ways our customers use The Golden
Method:
*As a complete new-hire training program,
*a reinforcement tool with our live full-day training
sessions,
*as a stand-alone solution
*or integrated with their in-house training programs
Not
only was Myra focused and articulate in her
presentation, but the personalized approach she takes
to such difficult topics as anger
as it
relates to customer service will
make me a more insightful
Rep
Michelle
Paglione
Estee
Lauder Companies
The
Golden Method for Complaint Resolution:
Easy-to-implement
strategies
for dealing with
crafty, cunning
&
unreasonable customers
An
online video course
Like
all of my seminars and products, The
Golden Method for Complaint Resolution
is backed by our 100% satisfaction
guarantee.
If you don't feel the tips, tactics, and techniques
provided in this high impact seminar will help you and
your employees deal with difficult customers with more
ease and effectiveness, I don't deserve your business
and I'll refund every penny.
If
my field-tested strategies don't work for you, just call
our offices at 866-873-8419 within 14 days of your
purchase to receive a full refund.
What
I'm saying is don't decide now if The
Golden Method for Complaint Resolution is
right for you. Try it out for 2 weeks -risk free.
If
The Golden Method
for Complaint Resolution
doesn't help you overcome any stumbling
blocks to effectively dealing with difficult customers,
if it doesn't
guide
you step by step through laying a
foundation for win win negotiation, how to set limits
and stick to them, and if it doesn't take
you by the hand and teach you how to
move customers out of a hardball mentality, and how to
reach agreements that don't require that you
give way the farm, and if it doesn't make dealing with
difficult customers easier
than you ever dreamed possible, then I
don't want your money and I'll
gladly give it all back.
You
have nothing to lose!
This
online video seminar is intelligently priced
at $399. You can download, save, and share this
webinar throughout your organization for 12 full months.
If you have 50 employees within your organization
take this training, it's like paying just $7.98 per
employee.
One
tiny idea could save you thousands of dollars in slashed
settlement costs.
Can
you afford to make major blunders
and spend more money than you should when common
mistakes could be avoided with a low $30
investment per employee in this professional development
event?
You’ll
Get These Surprise Bonus Gifts, Too
These
bonuses will assist you in getting your employees to
truly adopt and apply the strategies they will receive
in the Golden Method training. They'll help you reinforce
the major ideas and continually coach your employees to
optimal performance.
1.
You’ll get
Myra Golden’s 20 Fast WOW Telephone Techniques Webinar
Recording.
This webinar broadcasted just a couple of months a
go and was the most well-attended webinar in our company’s
history. This is a
great “packaged” training to share with new hires and it
covers everything from “being
Gumby to WOW tips to make every caller feel taken care of.
A $299 Value!
2.
You’ll
get Myra Golden’s best selling book, Beyond
WOW in ebook format.
The explosive ideas in this book will help you
g
o beyond the WOW experience to build a profitable base of
customers, quickly regain customer goodwill after service
mishaps, and even win back customers!
A $20 Value!
3.
You’ll
get
Myra
Golden’s famous Call Monitoring
webinar recording.
This professional development event will position supervisors
and managers to effectively ensure frontline employees truly
do adopt and apply the ideas of the Golden Method e-learning
course. The webinar delivers practical, easy-to-implement
strategies, plus secrets, tips, and techniques to take your
quality monitoring to the next level!
A $299 Value!
Pricing
The
Golden Method for Complaint Resolution is licensed on an
annual basis for $399 per company.
-
So, if you have
50 employees from your
company utilize the subscription that's just $7.980 each.
That's almost free!
-
You
can pay in one payment by credit card online or you can mail
your payment to our corporate offices.
-
Another
option is to purchase a 6 month subscription.
Purchase
Annual Subscription Now -
$399
Purchase
6-Month Subscription
- $199
Take
a Test Drive
I
just completed the online seminar. It was great Thank you
so much for providing this class! This class has certainly
motivated me! And I absolutely loved "The Cookie
Thief!"
Misha Hammond
Doane
Pet Care Consumer Response
Joplin, Missouri
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