Myra's
Articles
We
welcome the dissemination and reprint of Myra's articles. We
ask only that authorship and contact information is listed on
all reprints.
»The
Psychology of Customer Anger
»One
Great Tip for Dealing with Ballistic Customers
»How
to Deal with a Caller's Over reaction
»The
Bottom Line Value Of An Apology
»Top
6 Ways to Keep Your Cool When Customers Get Hot
»How
to Never Say 'No' Again
»Five
Ways to Calm a Disgruntled Customer
»Diffusing
Anger with Verbal Aikido
»5
Ways to Get Angry or Demanding Customers to Back Down
»The
Top 6 Things NOT To Do With Angry Customers
»Myra’s
Favorite Phrases for Dealing with Unhappy Customers
»Four
Negotiation Skills for Consumer Affairs professionals
от
Mира
Голдън, Myra Golden
Seminars. Мира
Голдън
Като
мениджъри,
ние често
избягваме
...
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и
президент
на Myra Golden Seminars.
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от: . ...
»Myra's
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