|
See
How Easy It Is to Get Angry Customers to Back Down Using This
New Way!
Get
angry customers to back down and completely regain customer
goodwill without giving the store away!
Do
you ever find that your employees spend more money to resolve
complaints than you know they should? Do they sometimes
"pay a customer off" just because it's easier to
"get rid of them"? Do you wish your team had more
strategies and confidence to negotiate with customers?
Find
out how to get angry customers to back down, call customers on
a negotiation ploy, resolve complaints without
giving the store away...and most
importantly, completely restore customer confidence in your
brand after
any dis-satisfying experience.
Announcing
the public release of:
The
Golden Method for Complaint Resolution:
Easy-to-implement
strategies for handling complaints and difficult customers
with diplomacy and tact --without giving the store away.
Consider
the detrimental effect of letting customer service
professionals learn to handle complaints and difficult
customers by making mistakes: damaging admissions,
giving away the “farm” in haphazard attempts to resolve
problems, increased talk-time due to poor call control skills,
and lost customers.
The
Golden Method from Myra Golden Seminars provides customer
service professionals with the skills and strategies they need
to deal with difficult customers with ease and confidence,
completely regain customer
goodwill after service failures, and offer solutions that
balance the interests of the customer and the company.
If
You Don’t Get Your Employees Training to Handle
Difficult Customers Now, You’ll Hate Yourself Later
Not
only was Myra focused and articulate in her presentation, but
the personalized approach she takes to such difficult topics
as anger
as it relates to
customer service will
make me a more insightful
Rep
Michelle
Paglione
Estee
Lauder Companies
Key
Skills Acquired In The Golden Method
Training
Self
Control
Employees
learn how to keep their cool when customers
get hot by identifying
their own emotional
triggers
and discovering
the
#1
tactic difficult customers use.
Anger
Diffusion
Your
employees will gain
tactical insights
for quickly
getting angry customers
to back down through
an examination of the psychology
of anger
and our
proprietary
model for diffusing
anger.
Establishing
Rapport & Rebuilding
Trust
In
this segment
introduce the Ten Golden Rules for Complaint Resolution – a
field-tested and proven strategy
for resolving
complaints in such a way that regains
customer
goodwill.
We specifically
designed the Ten Golden Rules to help employees establish
rapport and create trust with unhappy customers, make
customers feel heard and understood, and most importantly, to
completely restore confidence in our client’s brands.
Verbal
Self Defense
Using
dynamic analogies from martial arts, we teach your employees
strong, but non-threatening responses that help them regain
control without being forceful or unprofessional.
The
Golden Method is presented
online, on-demand
in high quality, video requiring nothing more than a standard
computer with high-speed Internet connection. For most users,
enjoying the Golden Method is just like watching TV.
Learn More
About The Golden Method:
All
the Field-tested, Easy-to-Implement Strategies of Our Live
Training
We’ve
gathered up all of the best information from our live,
full-day seminars and neatly packaged it into a dynamic e-Learning
platform that you can
get delivered right to your employees’ desktops (and even MP3
players), whenever you want … 24 hours a day, 7 days a week.
All you need is an Internet connection.
Presented In A Way People
Like to Learn
The Golden Method is presented in short, high-impact sessions with all the latest audio, visual and
TV-style effects AND it’s interactive. Your people will find
this training engaging , educational, and entertaining.
Highly Flexible
Delivery and Multiple Uses
Your employees can take advantage of this learning opportunity
right from their desktops or/and MP3 players, “on-demand”.
The Golden Method can be used for new hire training, refresher
training, to train home-based agents or within your LMS
system. Specific topics can even be experienced based on your
identified employees’ needs or challenges.
Golden
Method Modules
Is
the Golden Method course really for your company?
As
good as this course is, it isn't for every company. Here
are 12 hard-hitting questions to help you decide if this
course is a good fit for your company, your employees, and
your situation.
You and
your team will love this training. We guarantee it.
Like
all of our products and services, the Golden Method Online
Training is backed by our 100% satisfaction guarantee.
If you do not feel the tips, tactics, and techniques
provided in this training will help you and your employees
deal more effectively with difficult customers and handle
complaints more effectively, we don't deserve your business
and we'll refund every penny.
If
our field-tested strategies don't work for you, just call
our offices at 866-873-8419 within 3 months of your purchase
to receive a full refund.
Member
Login Home
How it works Sample
Benefits Modules
FAQ Guarantee
Why This Training
How To Use This Training
Myra Golden Pricing
Onsite Training
Why This Training Works
Contact Us
Client List
Testimonials Get
Myra Golden's Newsletter About
the Myra Golden Company
|
“
Myra
Golden’s seminars are captivating and resourceful in
complaint resolution. Her tactics should be used throughout
the world!”
Brandy
Warrior
Coca-Cola
“It
was outstanding. I could relate to
Myra
and her strategies.”
Kristi
Collier
McDonald’s
Corporation
“
Myra
’s program was excellent. One of the best training sessions
we have attended – well presented. The session was very
beneficial to our everyday job!”
Shirley
Perry
Michelin
North America
The
companies we've helped
WHO
IS MYRA GOLDEN?
Myra
is the author of the best selling book, Beyond WOW, author of
more than 200 articles, and has produced several training
videos.
Myra
has a Bachelor of Arts in Psychology and a Master of Human
Relations. Her psychology background has uniquely positioned
her to develop critically acclaimed programs for dealing with
difficult customers and understanding the psychology of
recovery.
EDUCATION
Myra's
Special Reports
Ten
Steps to Completely Restoring Customer Confidence After Any
Service Failure
The
Ten Golden Rules for Complaint Resolution
Ten
Ways to Get an Angry Customer to Back Down
Ten
Proven Strategies for Improving Customer Care Profitability
**Myra's
Articles**
Myra's
best-selling book,
Beyond
WOW
Is
the Golden Method course really for your company?
As
good as this course is, it isn't for every company. Here
are 12 hard-hitting questions to help you decide if this
course is a good fit for your company, your employees, and
your situation.
At
Your Service:
Member
Login
How it works
Sample
26
Take-Aways
Benefits
Modules
FAQ
Guarantee
Why This Training
How To Use This Training
Is This Training a Good Fit for Your Company?
Myra Golden
Pricing
Why This Training Works
Onsite Training |
